INTRODUCTION

Pride Nepal Travel and Tourism (“pridenepaltravel.com,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and service users (“you” or “your”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Individual Privacy Act, 2075 (2018) of Nepal and other applicable privacy laws.

By using our website https://pridenepaltravel.com, booking our services, or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

LEGAL BASIS AND COMPLIANCE

This Privacy Policy is designed to comply with:

 

• • Individual Privacy Act, 2075 (2018) of Nepal

• • Electronic Transaction Act, 2063 (2006) of Nepal

• • Consumer Protection Act, 2075 (2018) of Nepal

• • Information Technology Bill of Nepal (when enacted)

• • Tourism Act, 2035 (1978) and related regulations

INFORMATION WE COLLECT

Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

Contact Information:

 

• • Full name and preferred name

• • Email address

• • Phone number(s)

• • Mailing address and billing address

• • Emergency contact information

Travel Documentation:

 

• • Passport details (number, expiry date, issuing country)

• • Visa information

• • Date of birth and nationality

• • Travel document photographs (when required)

Travel Preferences and Requirements:

 

• • Dietary restrictions and food preferences

• • Medical conditions and health information (relevant to travel safety)

• • Accommodation preferences

• • Activity interests and fitness levels

• • Special assistance requirements

• • Travel insurance details

Financial Information:

 

• • Payment card details (processed securely through payment gateways)

• • Bank account information (for refunds)

• • Billing information

• • Transaction history

Travel History:

 

• • Previous bookings and travel history with us

• • Service feedback and reviews

• • Communication preferences

Technical Information

We automatically collect certain technical information when you visit our website:

Device and Browser Information:

 

• • IP address and location data

• • Browser type and version

• • Operating system

• • Device type and screen resolution

• • Language preferences

Website Usage Data:

 

• • Pages visited and time spent on pages

• • Click patterns and navigation paths

• • Search queries on our website

• • Referral sources

• • Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

 

• • Travel partners and service providers

• • Payment processing companies

• • Social media platforms (if you choose to connect)

• • Travel insurance providers

• • Government agencies (for permit processing)

HOW WE USE YOUR INFORMATION

Primary Purposes

We use your personal information for the following purposes:

Service Delivery:

 

• • Processing and managing travel bookings

• • Arranging accommodation, transportation, and activities

• • Obtaining necessary permits and documentation

• • Coordinating with local guides and service providers

• • Providing travel support and assistance

Communication:

 

• • Sending booking confirmations and travel documents

• • Providing pre-travel information and updates

• • Emergency communication during travel

• • Post-travel follow-up and feedback collection

• • Customer service and support

Legal and Safety Requirements:

 

• • Complying with tourism regulations and reporting requirements

• • Ensuring traveler safety and emergency preparedness

• • Meeting permit and documentation requirements

• • Facilitating government compliance checks

Secondary Purposes

With your consent, we may also use your information for:

Marketing and Promotion:

 

• • Sending promotional materials about our services

• • Sharing travel deals and special offers

• • Newsletter distribution

• • Social media marketing (with anonymized content)

Business Improvement:

 

• • Analyzing service usage and customer preferences

• • Improving website functionality and user experience

• • Developing new travel products and services

• • Quality assurance and training purposes

Research and Analytics:

 

• • Understanding travel trends and customer behavior

• • Improving service quality and customer satisfaction

• • Market research and business development

INFORMATION SHARING AND DISCLOSURE

Service Providers and Partners

We share your information with trusted third parties who assist us in providing travel services:

Travel Service Providers:

 

• • Hotels, lodges, and accommodation providers

• • Airlines and transportation companies

• • Local tour guides and trekking agencies

• • Activity and adventure tour operators

• • Restaurant and catering services

Professional Service Providers:

 

• • Payment processing companies

• • Travel insurance providers

• • Communication and IT service providers

• • Legal and accounting professionals

• • Marketing and advertising agencies

Government and Regulatory Bodies:

 

• • Department of Tourism, Government of Nepal

• • Immigration and customs authorities

• • Permit issuing authorities

• • Emergency services and consular offices

Legal Requirements

We may disclose your information when required by law or to:

 

• • Comply with legal obligations and court orders

• • Respond to government requests and investigations

• • Protect our rights, property, and safety

• • Prevent fraud and illegal activities

• • Enforce our terms and conditions

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

DATA RETENTION

Retention Periods

We retain your personal information for different periods based on the type of information and legal requirements:

Active Client Records: Maintained for the duration of our business relationship plus 7 years for legal and tax purposes Travel Documentation: Retained for 5 years after travel completion for compliance purposes Financial Records: Kept for 7 years as required by financial regulations Marketing Communications: Until you unsubscribe or withdraw consent Website Analytics: Aggregated data retained for 3 years for business analysis

Secure Disposal

When information is no longer needed, we securely delete or destroy it using industry-standard methods to prevent unauthorized access or recovery.

DATA SECURITY

Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

 

• • Encryption of sensitive data in transit and at rest

• • Secure socket layer (SSL) technology for website communications

• • Regular security audits and vulnerability assessments

• • Access controls and authentication systems

• • Secure backup and disaster recovery procedures

Administrative Safeguards:

 

• • Employee training on privacy and security practices

• • Confidentiality agreements with staff and contractors

• • Regular review and update of security policies

• • Incident response and breach notification procedures

• • Limited access to personal information on a need-to-know basis

Physical Safeguards:

 

• • Secure office premises with access controls

• • Locked filing cabinets for physical documents

• • Secure disposal of paper records

• • Protected computer workstations

Payment Security

All payment transactions are processed through PCI DSS compliant payment gateways. We do not store complete credit card information on our servers.

YOUR PRIVACY RIGHTS

Under the Individual Privacy Act, 2075 (2018) of Nepal, you have the following rights regarding your personal information:

Right to Access

 

• • Request information about what personal data we hold about you

• • Obtain copies of your personal information

• • Understand how your information is being used

Right to Correction

 

• • Request correction of inaccurate or incomplete personal information

• • Update your contact details and preferences

• • Modify your travel requirements and documentation

Right to Deletion

 

• • Request deletion of your personal information (subject to legal retention requirements)

• • Withdraw consent for marketing communications

• • Close your account and remove personal data

Right to Restrict Processing

 

• • Object to certain uses of your personal information

• • Limit how we process your data for marketing purposes

• • Request temporary suspension of data processing

Right to Data Portability

 

• • Receive your personal information in a structured, commonly used format

• • Transfer your information to another service provider

• • Export your travel history and preferences

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

 

• • Email: pridenepal07@gmail.com

• • Phone: [Contact Number]

• • Written request to our physical address

We will respond to your request within 30 days as required by law.

COOKIES AND TRACKING TECHNOLOGIES

Types of Cookies We Use

Our website uses cookies and similar technologies to enhance your browsing experience:

Essential Cookies:

 

• • Required for website functionality

• • Enable secure login and booking processes

• • Remember your language and accessibility preferences

Analytics Cookies:

 

• • Help us understand how visitors use our website

• • Provide insights for website improvement

• • Track popular content and user journeys

Marketing Cookies:

 

• • Used for targeted advertising and promotions

• • Track effectiveness of marketing campaigns

• • Personalize content based on interests

Cookie Management

You can control cookies through your browser settings:

 

• • Block all cookies (may affect website functionality)

• • Delete existing cookies

• • Set preferences for different types of cookies

• • Receive notifications when cookies are set

Third-Party Cookies

Our website may contain links to third-party websites and services that have their own privacy policies. We are not responsible for the privacy practices of these external sites.

INTERNATIONAL DATA TRANSFERS

Cross-Border Transfers

As a travel agency, we may need to transfer your personal information internationally for:

 

• • Hotel bookings and accommodation arrangements

• • International flight reservations

• • Visa and permit applications

• • Travel insurance processing

• • Emergency assistance services

Safeguards for International Transfers

When transferring data internationally, we ensure:

 

• • Adequate level of protection in the destination country

• • Contractual safeguards with international partners

• • Compliance with applicable data protection laws

• • Secure transmission methods and encryption

CHILDREN’S PRIVACY

Minors Under 18

We recognize the importance of protecting children’s privacy. Our services are primarily directed at adults, but we may collect information about minors in the following circumstances:

With Parental Consent:

 

• • Family travel bookings

• • Educational or cultural tours

• • Supervised adventure activities

Information Collected About Minors:

 

• • Basic identification information

• • Health and safety information

• • Emergency contact details

• • Parental/guardian authorization

Special Protections for Minors:

 

• • Enhanced consent requirements

• • Limited data collection and use

• • Additional safety and security measures

• • Parental access to child’s information

MARKETING COMMUNICATIONS

Types of Communications

With your consent, we may send you:

 

• • Email newsletters with travel tips and destination information

• • Promotional offers and special deals

• • Travel advisories and important updates

• • Customer satisfaction surveys

• • Event invitations and announcements

Consent and Opt-Out

 

• • We obtain explicit consent before sending marketing communications

• • You can unsubscribe at any time using the link in our emails

• • You can update your communication preferences in your account

• • We honor opt-out requests within 48 hours

Communication Preferences

You can choose to receive:

 

• • All marketing communications

• • Only important service updates

• • Customized communications based on your interests

• • No marketing communications (service-related communications may still be sent)

DATA BREACH NOTIFICATION

Our Commitment

In the unlikely event of a data breach that poses a risk to your privacy rights:

 

• • We will investigate and contain the breach immediately

• • Affected individuals will be notified within 72 hours

• • Relevant authorities will be informed as required by law

• • We will provide clear information about the incident and steps being taken

What We Will Tell You

Our breach notification will include:

 

• • Nature of the security incident

• • Types of information potentially affected

• • Steps we are taking to address the breach

• • Measures you can take to protect yourself

• • Contact information for questions and support

UPDATES TO THIS PRIVACY POLICY

Policy Changes

We may update this Privacy Policy periodically to reflect:

 

• • Changes in our business practices

• • New legal requirements

• • Enhanced privacy protections

• • Feedback from clients and stakeholders

Notification of Changes

 

• • Material changes will be posted prominently on our website

• • Registered users will be notified by email

• • The “Last Updated” date will be revised

• • Previous versions may be available upon request

Your Continued Use

Continued use of our services after policy updates constitutes acceptance of the revised Privacy Policy. If you disagree with changes, you may discontinue using our services and request deletion of your personal information.

CONTACT INFORMATION

Privacy Questions and Concerns

For any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Officer
Pride Nepal Travel and Tourism
Website: https://pridenepaltravel.com
Email: pridenepal07@gmail.com
Phone: +977986025259
Address: Opp. of BG Mall, Gongabu, Kathmandu,44600 ,Nepal

General Contact: Email: pridenepal07@gmail.com
Customer Service: [Contact Number]

Response Time

We will acknowledge receipt of your privacy-related inquiry within 48 hours and provide a substantive response within 30 days as required by the Individual Privacy Act, 2075 (2018).

Complaints

If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:

 

• • The Office of the Prime Minister and Council of Ministers (Privacy Section)

• • Nepal’s Data Protection Authority (when established)

• • Consumer protection authorities

GOVERNING LAW

This Privacy Policy is governed by the laws of Nepal, including the Individual Privacy Act, 2075 (2018), Electronic Transaction Act, 2063 (2006), and other applicable privacy and data protection laws.

ACKNOWLEDGMENT

By using our services and providing your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Last Updated: May 27, 2025

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This Privacy Policy is effective as of the date last updated and applies to all personal information collected by Pride Nepal Travel and Tourism through any means, including our website, mobile applications, phone calls, emails, and in-person interactions.